Terms & Refund Policy
Last updated 24 June 2026
These terms govern your use of The Table Map and your purchase of our service. By placing an order, you agree to them. Please read the refund policy below before you buy.
1. The service
The Table Map ("we", "us", "our") creates a mobile-friendly seating-lookup page for your event. Guests open a link, scan a QR code, or tap a card, type their name, and see their table and seat over a map of your venue. We build and host this page from the guest list and floor plan you provide.
2. Orders and pricing
- Prices are listed in Canadian dollars (CAD) and are one-time charges per order.
- Payment is processed securely by Stripe at checkout.
- Optional add-ons (additional events, tap-to-open cards, custom design) are charged in addition to the base price you select.
- You do not need your final guest list to order — you can send it to us afterward and update it up to the day of your event.
3. Tap-to-open cards and shipping
Tap-to-open cards are physical items we program and ship to you. Please allow up to 7 business days to receive them after your order and shipping details are confirmed, and order early to be safe. Delivery times are estimates and may be affected by the carrier. Your link and QR code work instantly and do not require shipping.
4. Your responsibilities
- You are responsible for the accuracy of the guest list, table and seat assignments, and event details you provide.
- You confirm you have the right to share the guest information and floor-plan image you send us.
- You agree to use the service only for lawful purposes connected to your own event.
5. Refund policy
You may request a refund within 7 days of your purchase. Approved refunds are subject to a non-refundable administrative fee, which is deducted from the amount returned to you.
To request a refund, email us at hamza@w-momentum.com with your order details within the 7-day window. Approved refunds are issued to your original payment method via Stripe.
After 7 days from purchase, orders are non-refundable. In addition, physical tap-to-open cards that have already shipped, and custom-design work that has already been completed, are non-refundable, as these are made or produced specifically for your event.
Nothing in this policy limits any rights you may have under applicable consumer-protection law.
6. Intellectual property
The Table Map software, design, and branding remain our property. The guest list, floor plan, names, and other content you provide remain yours; you grant us permission to use them only to build and host your event map.
7. Availability and disclaimers
We work hard to keep your event page available and accurate, but the service is provided "as is" without warranties of any kind. We are not responsible for errors in the information you supply, for guests' own devices or internet connections, or for interruptions caused by third-party hosting, payment, or shipping providers.
8. Limitation of liability
To the maximum extent permitted by law, our total liability for any claim relating to the service is limited to the amount you paid for your order. We are not liable for indirect, incidental, or consequential damages.
9. Governing law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws rules.
10. Changes to these terms
We may update these terms from time to time. The "last updated" date above reflects the current version, and the terms in effect at the time of your purchase apply to that order.
11. Contact
Questions about these terms or a refund? Email hamza@w-momentum.com.